Support
Something not working, or a question about your bill? We are happy to help.
Write to us
support@gmano.comTell us the email address of your GMANO account and what happened. We usually answer within two working days.
GMANO · ROSEMONKEY LIMITED · 14801424
C/O Bareham & Co, 25 Cabot Square, London, United Kingdom, E14 4QZ
Common questions
How does billing work?
Every new user gets 30 minutes of translated calling for free. After that it costs $2 per hour, bought in advance in Profile.
Only connected, translated time is counted — not ringing, not unanswered calls and not time with translation off. Your remaining time is shown in the app, and you are warned before it runs out. Bought time never expires, and there is no subscription.
Who pays for a call?
The person who makes the call pays, for both directions. The person who is called pays nothing. The app shows who pays before the call starts. Chat messages are free.
Which languages are supported?
170 languages. Launch pair, fully tested: English (US), English (UK), 中文(普通话,简体).
52 languages have good support. 115 are in beta: they work, but recognition, translation or the AI voice can be weaker — try a short call first.
The full list is on the front page under “Languages”, and in the app when you choose your language.
The app cannot hear me — how do I allow the microphone?
GMANO needs your microphone during calls. When your browser asks, choose “Allow”.
iPhone: Settings → Safari → Microphone → Allow (or tap “aA” in Safari's address bar → Website Settings → Microphone). Android/Chrome: tap the icon to the left of the address → Permissions → Microphone → Allow. Then reload the page.
How do I delete my account?
Open the app → Profile → Delete account, and confirm. Your name, contacts, chat list and call history are removed. Payment records are kept for as long as the law requires. Unused bought time is lost when the account is deleted.
How do I install the app?
On iPhone: open gmano.com in Safari → Share → Add to Home Screen. On Android: open gmano.com in Chrome → menu → Install app. Step-by-step instructions are on the install page.
Open the install page →